I scheduled an appointment yesterday for 8am today (12/27). Upon arrival, there were 4 people waiting on line with only 2 service advisors at the counters. Once I finally made it to an advisor 15 minutes had passed. The gentlemen (larger guy) barely greeted me and checked in my vehicle for a simple oil change and tire rotation. I asked how long the service would take and he quickly responded with around an hour. After an hour and 45 minutes had passed, I left the waiting room which is in the new car show room to get the status of my vehicle. Only to see it parked in the lot and my work order no where to be found. Unlike the initial service advisor this gentleman (smaller guy) was very polite and apologetic about how long the service took. He gave me a discount for my tire rotation, which I greatly appreciated and is the only reason this review received 2 stars rather than 1. Additionally, when I have an oil change completed at my home dealership (where I bought the car) the oil usage is good for 10k mileage not 5k like it is here. Why the difference?
Ultimately, I would not recommend this for a VW Service Dealership for basic maintenance. I’m unable to speak to any other service as this was my first time there.
Atlantic Volkswagen is a US Car Dealer based in Pleasantville, New Jersey. Atlantic Volkswagen is located at 6820 Tilton Rd, Pleasantville, NJ 08232, USA.
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